Our pre-sale service staff have professional lighting knowledge training, including lighting product professional knowledge and customer services skill. In this way, the pre-sale service staff can know about the clients’ request and demand quickly. You do not need to worry about the lighting solution, because our lighting engineer department will give you a positive answer that we can do customized lighting solution and regular lighting solution for you.
When getting inquiry from clients, the sales will response within 30 minute. Knowing about the customers’ request, the sales will recommend the suitable lighting product to clients. If need some customized led products or some irregular led products, the sales will communicate with the led engineers and find the best led lighting solution for them and give reasonable quotation.
After receiving the sample order or big order, we can finish sample order within 3 to 5 days and the large order will be finished with 7 to 10days.
At the same time, we also provide customized package and product specification instruction as well as free design service for customers.
Based on mutual benefits principle, Ruidisi can help customers to create their own brand and find better and larger market.
If any problem after purchasing product, we will give a satisfied answer to customers within 8 hours. If bad product, we will give compensation to or return goods or exchange goods for customers according to the After-Sales Service Policy. Therefore, the customers do not need to worry about the after-sales service. What’s more, we also provide Alibaba Online Credit Guarantee Order, the customers can refuse to paid for goods with no reason if received product is different with the product described in online store.